Privacy Policy
Last updated: December 19, 2025
1. Introduction
TraderCompanion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
Please read this Privacy Policy carefully. By using our Platform, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, password, and other registration details
- Profile Information: Any additional information you choose to provide in your profile
- Transaction Information: Records of downloads, activation keys, and tool usage
- Communication Data: Messages, feedback, or correspondence you send to us
2.2 Automatically Collected Information
When you use our Platform, we automatically collect certain information, including:
- Usage Data: Pages visited, time spent, features used, and navigation patterns
- Device Information: IP address, browser type, operating system, device identifiers
- Log Data: Access times, dates, and referring website addresses
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Platform and services
- Process transactions and manage your account
- Generate and manage activation keys for downloaded tools
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
- Personalize your experience on the Platform
- Send you promotional communications (with your consent, where required)
- Comply with legal obligations and enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer service.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure hosting infrastructure
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Platform and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of cookies we use:
- Essential Cookies: Required for the Platform to function properly
- Analytics Cookies: Help us understand how visitors interact with the Platform
- Preference Cookies: Remember your settings and preferences
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your personal information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the Contact section below.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When we no longer need your personal information, we will securely delete or anonymize it, except where we are required to retain it for legal, regulatory, or accounting purposes.
9. Children's Privacy
Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.
By using our Platform, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@tradercompanion.com
Platform: Through the contact form or support system on our website
We will respond to your inquiry within a reasonable timeframe and in accordance with applicable laws.